Trouble Shooting

Over Bench Boilers

Symptom

Causes

Action
Water overflowing Water level is too high

Check and set water level to 30mm below overflow pipe.  Remove float valve washer; clean and reinstall/replace and adjust ball valve arm if necessary.  Remove float and check to ensure that there is no water in it - replace or repair if necessary.
Continuous boiling Float valve defective

Ensure float valve closes off and does not leak.
Continuous boiling Faulty element

Replace element
Water is not hot Power is not on

Check and test the power supply
Water is not hot Faulty element

Replace element
No water flowing Water has been turned off

Check mains water supply
No water flowing Blocked float valve

Remove float valve and clean out hole or replace valve
No water flowing Flow restrictor obstructed

Rod through flow restrictor aperture
No water flowing Blocked filter

Clean or replace filter
Unit is not filling Quiet internal components

Please be patient

Under Bench Water Boilers

Symptom

Causes

Action
Water overflowing from tap spout Expansion chamber is full

Run tap for 5-10 minutes
Water overflowing from tap spout Low inlet pressure

Contact water supplier
Excessive steam coming from the tap Faulty element

Replace element
Water is not hot No power supply

Check and test power supply
Water is not hot Faulty element

Replace element
No water flowing Water has been turned off

Check mains water supply
No water flowing Blocked water filter

Clean or replace filter cartridge

Under Bench Water Chillers

Symptom

Causes

Action
Water is not cold No power supply

Check and test power supply
No water flowing Water has been turned off

Check mains water supply
No water flowing Blocked water filter

Clean or replace filter cartridge